Refund policy

Talinur Jewelry – Return & Exchange Policy

Thank you for shopping with Talinur Jewelry! We value your trust and want you to feel confident in every purchase. Please read our policy below regarding returns and exchanges.

Returns and Refunds

We do not offer refunds on any of our products. As a small business, we put great care into every item we sell. However, we understand that situations arise, so we do allow exchanges under specific conditions.

Eligibility for Exchanges

You may request an exchange within 7 days of receiving your order. To be eligible:

  • The product must be unworn and in its original condition and packaging.

  • You must include proof of purchase (receipt or confirmation email).

  • The original tag must still be attached to the item. Items with removed or tampered tags will not be accepted.

Wrong or Damaged Items

If you’ve received the wrong product or your order arrived damaged, please reach out to us right away at talinurjewelry@gmail.com or by phone at +961 3 572 040. We will make it right as quickly as possible.

Items Not Eligible for Exchange

Please note that the following items cannot be exchanged:

  • Sale/discounted items

  • Gift cards

How to Request an Exchange

To begin the exchange process:

  1. Contact us at talinurjewelry@gmail.com or contact +961 3 572 040.

  2. Our customer support team will confirm if your item qualifies.

  3. If approved, you’ll be given the return shipping address and further instructions.

⚠️ Important: Exchanges must be approved first any returns sent without confirmation will not be accepted.

If you have any questions, feel free to reach out. We’re always here to help and ensure you’re satisfied with your Talinur Jewelry experience.